Who we are
Our website address is: https://packmanmobilestorage.com.
What personal data we collect and why we collect it
Contact Forms
When you submit a question or request for information through our contact forms, we collect your name, email address, phone number (if provided), and any other details you provide. We also collect your IP address and browser user agent to help with spam detection and security. This data helps us respond to your inquiries and provide the requested information. We retain this information for as long as necessary to respond to your inquiry or as required by law.
Visitor submissions may be checked through an automated spam detection service such as Akismet, which may process data including IP address, browser information, and form content.
Online Booking, Payments, and Service Communications
Booking Information
If you make a booking through our website, we collect the information necessary to process and manage your request. This may include your name, email address, phone number, billing address, and service details such as delivery address, rental preferences, and requested dates. If you choose to provide a separate service or delivery address, that information will also be collected and stored.
Booking and customer data may be stored within our website systems and associated service platforms to facilitate scheduling, communication, and service fulfillment.
Payments
Payments are processed securely through Stripe. We do not store full credit card numbers or complete payment details on our servers. Payment information is securely stored and managed by Stripe in accordance with its security and compliance standards.
Through our payment provider, we may have access to limited payment-related information (such as card type, last four digits, and transaction history) and may use securely stored payment methods to process authorized charges related to your booking. This may include initial payments, recurring monthly charges, rental extensions, or authorized additional charges as outlined in your rental agreement.
Depending on the nature of the booking, charges may be processed automatically on a recurring basis or manually in accordance with your service usage and agreement.
Stripe may collect and process payment information, billing details, IP address, device information, and fraud-prevention data in accordance with its own privacy policy.
All charges are governed by the terms outlined in your signed rental agreement.
Communications (Email and SMS)
We may send SMS (text message) notifications related to your booking, including confirmations, delivery updates, service notifications, account-related communications, and follow-ups on incomplete bookings. By providing your phone number and opting in where required by applicable law, you consent to receive these messages.
Message frequency may vary depending on your service activity. Standard message and data rates may apply based on your mobile carrier. You can opt out of SMS communications at any time by replying STOP to any message or by contacting us directly.
We do not use SMS for unsolicited marketing messages without explicit consent. Mobile carriers are not responsible for delayed or undelivered messages.
We may use the contact information you provide during the booking process to follow up on incomplete or abandoned bookings, including sending email reminders or assistance-related communications to help complete your request.
We may use the contact information you provide when requesting a quote to follow up with you regarding your inquiry, including providing additional information, answering questions, or assisting with booking. These communications may be sent via email and, where you have provided consent, via SMS.
We limit follow-up communications to a reasonable number of attempts and do not send unsolicited marketing messages without explicit consent.
Data Retention
We retain booking and transaction records for as long as necessary to provide services, maintain business records, prevent fraud, and comply with legal, tax, or accounting obligations.
Electronic Signatures and Agreements
We use WP E-Signature by ApproveMe.com to collect legally binding electronic signatures for rental agreements and related documents. When you sign an agreement, we may collect and store your name, email address, IP address, timestamp, and agreement activity data to create a legally valid record of the signed document.
These records are retained for legal, operational, and recordkeeping purposes.
Comments
If you leave a comment on our site, we collect the data you provide in the comment form, along with your IP address and browser user agent string to assist with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture, if available, is visible to the public in the context of your comment.
Cookies
Site Functionality and Analytics
We use cookies for essential website functionality and to enhance user experience through analytics and advertising services, including Google Analytics, Google Ads, Bing Analytics, and Bing Ads. These cookies help us track user behavior, improve our website’s performance, and serve relevant ads.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of the website.
Login and Comments Cookies
- If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
- If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser.
- When you log in, we set up cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.
- If you edit or publish content, an additional cookie will be saved in your browser. This cookie does not contain personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website, meaning those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, especially if you have an account and are logged in to those websites. We may display third-party content such as Google Reviews through plugins or widgets. These services may collect data about your interaction with the content and may use cookies or tracking technologies.
Analytics and Advertising
Google Analytics and Bing Analytics
We use Google Analytics and Bing Analytics to track website traffic and gather data on how visitors interact with our site. These services collect information such as your IP address, browser type, device type, and pages visited. This data helps us improve our website’s performance and user experience.
Both Google and Bing may use cookies to track user behavior. The data collected is anonymized and cannot be linked to specific individuals. However, users can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
For more information on how Google handles user data, you can review their privacy policy: Google Privacy Policy. For Bing, you can view their privacy policy here: Microsoft Privacy Statement.
Google Ads and Bing Ads
We use Google Ads and Bing Ads to deliver targeted advertisements. These services collect data through cookies and similar technologies to serve ads based on your visits to our website and other websites on the Internet. This type of tracking is often referred to as “remarketing” or “retargeting.”
To opt out of interest-based advertising from Google, visit the Google Ads Settings. To opt out of personalized ads from Bing, visit Bing Ads Settings.
Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes. We may share your data with trusted third-party service providers solely to facilitate our services, including Stripe (payment processing), ApproveMe (electronic signatures), Akismet (spam detection), and hosting or infrastructure providers. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For customers who submit forms or make bookings on our website, we retain personal information for as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal, tax, or accounting obligations.
What rights you have over your data
If you have submitted a form, made a booking, or left comments on our site, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, except for data we are required to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any privacy-specific concerns, please contact us at [info@packmanmobilestorage.com].
Additional Information
How we protect your data
We implement a range of security measures to maintain the safety of your personal information when you submit, access, or update your personal data on our website.
What data breach procedures we have in place
In the event of a data breach, we will notify affected users and relevant authorities as required by law.
What third parties we receive data from
We may receive transaction, payment status, and fraud-prevention information from Stripe in connection with bookings and payments. We may also receive agreement-related data from our electronic signature provider (ApproveMe) and spam detection insights from services such as Akismet. Additionally, analytics and advertising platforms such as Google and Microsoft may provide aggregated usage and performance data.
What automated decision making and/or profiling we do with user data
We do not engage in automated decision-making or profiling using the personal data collected on this site.
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