Who we are
Our website address is: https://packmanmobilestorage.com.
What personal data we collect and why we collect it
Contact Forms
When you submit a question or request for information through our contact forms (e.g., via Contact Form 7), we collect your name, email address, phone number (if provided), and any other details you provide. We also collect your IP address and browser user agent to help with spam detection and security. This data helps us respond to your inquiries and provide the requested information. We retain this information for as long as necessary to respond to your inquiry or as required by law.
WooCommerce Bookings
If you make a booking directly through our site (via WooCommerce), we collect information necessary for processing the order, including your name, billing and shipping address, email, phone number, and payment details. We also record your IP address to enhance security and help prevent fraud. Payment processing is handled by third-party providers, and we do not store your payment information on our servers. We retain booking and transaction information for as long as necessary to provide services or comply with legal obligations.
Comments
If you leave a comment on our site, we collect the data you provide in the comment form, along with your IP address and browser user agent string to assist with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture, if available, is visible to the public in the context of your comment.
Cookies
Site Functionality and Analytics
We use cookies for essential website functionality and to enhance user experience through analytics and advertising services, including Google Analytics, Google Ads, Bing Analytics, and Bing Ads. These cookies help us track user behavior, improve our website’s performance, and serve relevant ads.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of the website.
Login and Comments Cookies
- If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
- If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. These cookies contain no personal data and are discarded when you close your browser.
- When you log in, we set up cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.
- If you edit or publish content, an additional cookie will be saved in your browser. This cookie does not contain personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website, meaning those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, especially if you have an account and are logged in to those websites.
Analytics and Advertising
Google Analytics and Bing Analytics
We use Google Analytics and Bing Analytics to track website traffic and gather data on how visitors interact with our site. These services collect information such as your IP address, browser type, device type, and pages visited. This data helps us improve our website’s performance and user experience.
Both Google and Bing may use cookies to track user behavior. The data collected is anonymized and cannot be linked to specific individuals. However, users can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
For more information on how Google handles user data, you can review their privacy policy: Google Privacy Policy. For Bing, you can view their privacy policy here: Microsoft Privacy Statement.
Google Ads and Bing Ads
We use Google Ads and Bing Ads to deliver targeted advertisements. These services collect data through cookies and similar technologies to serve ads based on your visits to our website and other websites on the Internet. This type of tracking is often referred to as “remarketing” or “retargeting.”
To opt out of interest-based advertising from Google, visit the Google Ads Settings. To opt out of personalized ads from Bing, visit Bing Ads Settings.
Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes. We may share your data with third-party service providers (e.g., payment processors and hosting providers) solely for facilitating the delivery of our services. If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register or make bookings on our website, we retain personal information provided in their user profile or order form for as long as necessary to fulfill services and comply with legal obligations. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments or made bookings, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, except for data we are required to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any privacy-specific concerns, please contact us at [info@packmanmobilestorage.com].
Additional Information
How we protect your data
We implement a range of security measures to maintain the safety of your personal information when you submit, access, or update your personal data on our website.
What data breach procedures we have in place
In the event of a data breach, we will notify affected users and relevant authorities as required by law.
What third parties we receive data from
We do not receive data from third-party sources other than the data required for WooCommerce transactions (such as payment processors).
What automated decision making and/or profiling we do with user data
We do not engage in automated decision-making or profiling using the personal data collected on this site.
